A Guide to Your Savoy Stay

 

Welcome to The Savoy Hotel in downtown Nelson, BC

 

Thank you for choosing to stay with us at The Savoy Hotel!

Here are a few helpful tips and guides for enjoying the hotel and your visit to the Kootenays.

Read on for a practical handbook for your room, hotel facilities, and all the Nelson has to offer.

Savoy Hotel Policies

Our mission is to help you have the best Nelson experience possible. Ski the best snow, bike the best trails, eat at the best restaurants and get the inside scoop to discover Nelson's many hidden treasures... all from the comfort of our hotel.

 

  • Check-In is at 4:00 PM until 11:00 PM.

    Front desk services are available from 7:00 AM to 11:00 PM daily. There are no front desk staff available overnight. Check-In must be before 11:00 PM.

    Check-Out is at 11:00 AM. If you would like a later checkout, please inquire with our Guest Services Agent at the front desk who will let you know if it is possible based on the next day’s bookings.

  • Front desk services are available from 7:00 AM to 11:00 PM daily. There are no front desk staff available overnight. Check-In must be before 11:00 PM. If you encounter any emergency hotel concerns after hours, please contact the phone number on your room key.

  • Hotel guests are welcome to have visitors come and visit between 9:00 AM and 10:00 PM. After 10:00 PM, only registered guests will have access to the hotel floor.

  • Alcohol is only permitted in your room. It is not permitted in the lobby, guest lounge, the sauna, or on the rooftop patio.

  • Yes, the guest lounge will close at 10:00 PM. Please be mindful of other guests.

  • Yes! We offer an exclusive hotel buyout based on availability. Please inquire as early as possible to secure your preferred dates for your event or family getaway in Nelson BC.

  • Street parking is available for free on Sundays and overnight, with paid meters in effect from 9:00 AM to 5:00 PM, Monday-Saturday.

  • We are proud to host Busaba Thai Cafe in our hotel building. Please visit their Facebook page for their latest hours of operation. If you need a recommendation for a local coffee shop or breakfast spot, please speak to one of our knowledgeable front desk staff.

  • Pet-friendly rooms are available upon request and are subject to room availability. We accept dogs, with payment of our pet fee. It is $20 per pet, per night. We will also ask you to sign-off on our pet rules. No dogs are allowed on the beds or furniture.

Your Room

Mountain Meets Modern.

Each room of the Savoy Hotel is unique in its layout and amenities, and all were designed with the same intention to provide a comfortable and relaxing room for all guests to feel at home. Each room is equipped with its own heat and air system, ensuite shower, TV, Nespresso Coffee maker, mini fridge and large windows. 

 

Shower Instructions

In the shower you will notice two handles to adjust water function and temperature. The top handle is used to shift from shower head to back spray or top spray. Be aware that when switching between water sources, the initial spray will be cooler due to the water in the lines having cooled off, but will warm up quickly.

The bottom handle is the hot and cold water switch. Lift the handle to start up the water flow, and press down to shut down water flow.

  • If there’s anything you need, please let the front desk staff know and we will be happy to assist you. You can dial 101 to reach our staff from the hotel room phone or use the buzzer in the lobby. Front desk staff are available from 7:00 AM to 11:00 PM daily. There are no front desk staff available overnight.

  • To adjust the temperature, please use the arrows to raise and lower the temperature. Avoid pressing “OKAY” for this will revert the temperature to its original settings.

    Please remember to turn off your lights when you are out of the room for long periods. We also find it more comfortable to sleep with the heaters at a low temperature during the night.

    If you need some help with the settings, please let the front desk staff know and we will be happy to assist you. You can dial 101 to reach our staff from the hotel room phone or use the buzzer in the lobby.

  • Outside your room is the Common Lounge which features a counter, sink, cabinets containing dishes and cutlery, a kettle and microwave.

  • All rooms except for our Twin Rooms are equipped with a small fridge.

  • Each room is provided with an ice bucket. If you would like ice, please notify the front desk by dialling 101 via your in-room phone and we will happily assist you.

  • In your room you’ll notice beautiful tall windows, with deep window sills. To open the windows, simply turn the handles down, and push the window outwards. Please do not hang anything from the railings, as it may be blown away by the wind. Smoking on the balcony is strictly prohibited.

  • Yes, please take into consideration that The Savoy Hotel is a non-smoking hotel, and smoking is strictly prohibited inside any room or out the window sill. If you do smoke, we have designated smoking areas located just outside of the lobby entrance doors. Please use the ashtrays in the designated smoking area to discard your cigarette butts.

  • Housekeeping services are provided daily by request. It would be our pleasure to refresh your bedroom and bathroom while you are out enjoying the day. If you would like this service, please hang the “Please Have Room Made Up” sign on the door handle.

    We do our best to reduce our impact on the environment, and we would like to encourage our guests to do the same. If your towels are still clean, please hang them on the heated drying racks in the bathroom. Dirty towels may be left on the floor in the bathroom. If you would like to opt out of housekeeping or just want some privacy, please hang the “Do Not Disturb” sign on the outside of your door handle.

Nespresso Coffee Machine Instructions

Hotel Amenities

Our small boutique hotel is designed to feel like a luxury home away from home. With a rooftop patio and hot tub, guest lounge, sauna, and our very own massage therapist on site, there isn’t a better place in Nelson to unwind after a big day’s adventuring in the Kootenays.

Relax after a hard day in the mountains by chilling out in our custom-made cedar sauna, receiving a treatment from our in-house massage therapist, or taking in the views of Kootenay Lake in our rooftop hot tub.

  • The Sauna and Hot Tub are currently reservable for hotel guests between 6:00 AM to 10:00 PM. Please visit the front desk or dial 101 from your hotel room phone to book your timeslot.

  • Yes, please visit the front desk or dial 101 from your hotel room phone to book your timeslot. We recommend booking when you check-in so our staff can ensure everything is warmed up for you.

  • For your safety, we ask that you please do not bring alcohol into the sauna or hot tub areas.

  • To book, visit Janna’s website or call the Savoy Hotel: 778-463-0050

    Questions can be emailed to jannamassgebc@gmail.com

  • Please thoroughly wash and rinse your body before entering our spa amenities. This will allow your body to obtain the full healing effects, as well as keep our spa areas and practitioners happy and germ free.

    Although we are open minded here in the Kootenays, we ask that you please wear appropriate attire in the spa facilities.

    Please make sure you are well hydrated before using the sauna or hot tub. For your convenience there is a water fountain adjacent to the hot tub, and a water station in the common lounge near the sauna.

 

Rooftop Patio

Our one-of-a-kind rooftop patio is exclusively for the use of the hotel guests, with one of the best views in town. There’s no other place like it!

Rooftop Hot Tub

The rooftop hot tub boasts a beautiful view of Kootenay Lake and Downtown Nelson, overlooking historic Baker Street. 

Accessible by private appointment between 6:00 AM to 10:00 PM.

Cedar Sauna

The indoor cedar sauna is located next to the Guest Lounge, on the same floor as your hotel room. 

Accessible by private appointment between 6:00 AM to 10:00 PM. The sauna takes 15-30 minutes to heat up, so please be sure to book your appointment with plenty of notice.

Guest Lounge

Our central lounge is a great place to kick back and relax with other guests after your latest adventure. Come and reminisce on your day and relive the laughter! The Guest Lounge is open until 10:00 PM.

In-House Massage Therapy

Services include Swedish Full Body Relaxation Massage, Specific Musculoskeletal Treatment, Prenatal Massage, Hot Stone Massage and more.

As a Registered Massage Therapist, Janna Clark can provide you with a receipt to apply for reimbursement from your Extended Health Insurance.

To book, or learn more, visit Janna’s website or call the Savoy Hotel: 778-463-0050

Questions can be emailed to jannamassagebc@gmail.com

  • Things To Do

    Nelson is alive with events, arts and culture. There is something for everyone here.

    Visit our website for recommendations and be sure to check out the Nelson Kootenay Lake Tourism events calendar.

  • Restaurants & Bars

    Did you know Nelson, BC has more restaurants per capita than New York City? Foodies, this is for you to explore!

    For recommendations speak to our friendly staff or click here.

  • Breweries

    If craft beer is your thing, you’ve come to the right place. Backroads Brewing Company is a short walk down Baker Street from the hotel.

    Check out this list for more craft breweries in the Nelson area.

Getting Around

  • Glacier Cab Company shuttles people around Nelson and up and down Kootenay Lake. They can be reached at 250-354-1111.

  • West Kootenay Regional Transit — Public Bus System. The public transit system in the Nelson and Kootenay Lake region is convenient, inexpensive and reliable. Bus stops are located in easy to reach areas and run often. Exact schedules do change with the seasons, so check the official schedule for exact travel information.

  • The highway system in British Columbia includes a series of ferries. The ferries in our region are free, including the Kootenay Lake Ferry, which is the longest free ferry ride in the world. Visit bcferries.com for the latest schedules.

    Balfour Bay / Crawford Bay Ferry takes 35 minutes to cross and there are winter and summer crossing schedules.

    Harrop / Procter Ferry crosses a very narrow stretch of Kootenay Lake where you can drive through lush farmland to visit these quaint communities. Crossing time is 5 minutes. The Harrop/Procter ferry crosses continually around the clock on demand.

    Glade Cable Ferry, west of Nelson, takes travellers across a narrow stretch of the lake and into lush farmland. Crossing time is 3 minutes on demand. Closed 2:15am - 5am

    Needles / Fauquier Ferry lies south of Nakusp and crosses the Lower Arrow Lake. It takes a mere 5 minutes to cross and leaves approximately every hour.

    Galena Bay Ferry / Upper Arrow Lake Ferry, takes 20 minutes to cross from Galena Bay to Shelter Bay.

  • Air Canada (Castlegar, BC) 1-888-247-2262

    Trail Airport (Trail, BC) 1-800-663-2872

Community Services

  • 606 Stanley Street

    250-354-3919

    Emergency Calls Only: 911

  • 3 View Street

    250-352-3111

  • 514 Vernon Street

  • Nelson Kootenay Lake Tourism

    91 Baker Street, Nelson

    250-352-7879

    www.nelsonkootenaylake.com

  • Capitol (Live Theatre)

    421 Victoria Street

    250-352-6363

    www.capitoltheatre.bc.ca

  • Nelson Civic Theatre

    250-352-5833

    719 Vernon Street

    www.civictheatre.ca

  • Bank Of Montreal

    298 Baker St

    250-352-5321

    CIBC

    459 Baker Street

    250-352-8700

    Nelson & District Credit Union

    501 Vernon Street

    250-352-8700

    Royal Bank of Canada

    401 Baker Street

    250-354-4111

    Scotia Bank

    5-502 Baker Street

    250-354-5591

Let us know about your stay

We welcome any and all feedback.

 
 

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