FAQs

  • Yes! We offer an exclusive hotel buyout based on availability. Please inquire as early as possible to secure your preferred dates for your event or family getaway in Nelson BC.

  • Check-in & Late Arrivals

    • Check-in: 4:00 PM – 10:00 PM

    • Front Desk Hours: 8:00 AM – 10:00 PM

    For arrivals after 10 PM, please contact us in advance. A self-check-in option via lockbox is available, and instructions will be provided.

    A valid payment method is required before check-in. Feel free to reach out if you need assistance!

  • We offer parking at a charge of $10 per day. Please note that parking slots are limited and provided on a first-come, first-served basis, so we recommend arriving early to secure your spot.

  • We are proud to host Busaba Thai Cafe AND Sakura Sushi in our hotel building. If you need a recommendation for a local coffee shop or breakfast spot, please speak to one of our knowledgeable front desk staff.

  • Pet-friendly rooms are available upon request and are subject to room availability. We accept dogs, with payment of our pet fee. It is $25 per pet, per night. We will also ask you to sign-off on our pet rules. No dogs are allowed on the beds or furniture.

  • You can choose to download the Openkey app and use your iOS or Android smart device as a secure key, or we can give you a traditional keycard. Both the App and Keycard will give you access to the hotel and your room.