The Savoy Hotel is a 12-room boutique hotel located in Nelson, BC. We are looking for a confident individual to join our team as a full-time Manager.

BIG PICTURE:

The Manager will serve as a role model for our company, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel. The Manager is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service and staff satisfaction. This is a small boutique hotel with a small staff so we are looking for someone who understands that the work will be multifaceted and duties also include housekeeping, maintenance, front desk, laundry as needed, in addition to the Management tasks.

CORE ACCOUNTABILITIES:

-Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
-Establish and review departmental standards, guidelines and objectives.
-Support the hotel’s sales and business strategies to maximize revenues and profitability.
-Create a positive work environment; Serve as a support resource for staff.
-Plan, organize and delegate daily operational activities against forecasted business volume.
-Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
-Address and respond to guest reviews and comments online.
-Oversee or conduct regular inventories to ensure proper supply levels.
-Intervene, assist and document instances of guest or employee incidents.
-Analyze and evaluate hotel performance by compiling statistics reports and suggest and execute rate strategies/changes.
-Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
-New employee orientation and training.
-Performing regular staff performance reviews, giving feedback, addressing and correcting poor performance.
-Leading regular group staff meetings.
-Prepare staff schedules, address staff schedule change requests, schedule adequate staff based on expected business volume.
-Perform room quality inspections/control.
-Providing detailed daily reconciliation reports to the finance department.
-Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures & guest account settlement.
-All aspects of the hotel housekeeping operations including, cleaning, maintenance, laundry.
-Ability to analyze and summarize monthly financial statements and prepare detailed budgets and operating forecasts. Ability to note deviations from financial -plan, determine causes, and to provide recommendations to the owner on needed action plans.
-Strong written and verbal communication skills. Ability to understand and carry out industry-specific written and oral direction.
-A positive, innovative approach to problem-solving.
-Presents ideas in a clear, concise, understandable, and organized manner in order to reach the goals/objectives of the organization.
-Maintain communication with staff to promote a positive work environment and maintain exemplary morale.
-Create/document/maintain standard operating procedures for all aspects of the hotel.
-Other tasks, projects and duties when needed.

QUALIFICATIONS

-A minimum of 2 years’ previous hotel operations and leadership experience.
-Excellent communication skills, both written and spoken.
-Bachelor’s degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
-Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
-Exceptional service orientation, with a keen ability to focus and deliver on guest needs.
-Reliable and responsible character, with exceptional follow up and attention to detail.
-Ability to be organized, multi-task and effectively manage numerous priorities.
-Computer literacy is required.
-Must be able to work weekends, nights, or be on-call as a regular part of the job.

Please send your resume to hr@savoyhotel.ca

As well, we require a specified detailed introductory letter that describes your life experience, your specific individual skill levels, your current personal life situation and your aspirations. Please describe what you imagine would be ideal if you could choose your job characteristics, how this job would be structured to fit your personality, needs, skills, and what kinds of tasks you would most like to work on. We thank all applicants for their interest, however only those under consideration will be contacted. The Savoy Hotel is committed to employment equity. We encourage all qualified applicants to apply.