The Savoy Hotel is a boutique accommodation offering located in Nelson, BC. Our beautiful hotel is equipped with a sauna, common area, and rooftop patio (including a hot tub)! It is located right in the heart of downtown Nelson on Baker Street.

The Guest Services & Marketing Intern will provide exceptional guest services in accordance with the hotel’s core values, mission, standards, and policies. They will perform all check-in and check-out tasks at the hotel front desk, as well as assist with housekeeping. In addition, they will work with management to create a Marketing strategy over the Summer.

This position is funded by the Columbia Basin Trust Summer Works program and will be 35 hours per week from May – Sept.  As this position is grant funded, we are seeking an applicant that meets the funding criteria below.

The successful applicant must:

-Live in the Columbia Basin area, at least during the employment period
-Be legally entitled to work in Canada.
-Be fully 15 years of age or older.
-Be currently a full-time student or part-time due to the pandemic.

KEY RESPONSIBILITIES:

Guest Services (90% of work)

-Manage online and phone reservations, collecting necessary guest information, and verifying payment methods.
-Welcome guests upon their arrival and assign rooms.
-Be well-versed in the different room types, rates and hotel amenities.
-Assist with hotel housekeeping, ensuring laundry is done and that all rooms are clean and tidy prior to guest arrival.
-Troubleshoot guest issues and identify when to escalate situations to the hotel manager.
-Up-sell hotel services when appropriate.
-Perform additional duties as needed to ensure optimum guest satisfaction.

Marketing (10% of work)

-Social media updates on Facebook and Instagram.
-Website updates including room rate promotions and blogs.
-Managing the Marketing email inbox.
-Responding to hotel reviews on various booking platforms.
-Actively identify ways to improve the guest experience.
-Identify advertising opportunities in outdoor/adventure-related publications and key travel/tourism websites.
-Identify marketing opportunities with key tourism partners such as Nelson Kootenay Lake Tourism, Kootenay-Rockies Chamber of Commerce, etc.
-Research cross-promotional opportunities with local businesses and adventure operators.

QUALIFICATIONS:

-A diploma or degree in hospitality management, or working towards a related credential
-Meets the Summer Works Funding Eligibility Criteria
-Prior experience in the hotel/tourism industry. Work experience as a Hotel Front Desk Agent, Receptionist, Housekeeper or similar role is preferred, as is experienced with hotel reservations software.
-Outgoing personality, positive attitude and dedication to providing a great customer experience.
-Honesty and integrity with a passion for hospitality.
-Computer skills, must learn WebRezPro for hotel reservations
-Excellent communication, time management and organizational skills.
-Able to work both independently and as part of a team with strong interpersonal and problem-solving abilities.

Please send your resume to hr@savoyhotel.ca

As well, we require a specified detailed introductory letter that describes your life experience, your specific individual skill levels, your current personal life situation and your aspirations. Please describe what you imagine would be ideal if you could choose your job characteristics, how this job would be structured to fit your personality, needs, skills, and what kinds of tasks you would most like to work on. We thank all applicants for their interest, however only those under consideration will be contacted. The Savoy Hotel is committed to employment equity. We encourage all qualified applicants to apply.